← All use cases 
Process efficiency
Change-management workflow redesign
A Microsoft 365 change-intake workflow built during a global SAP S/4HANA finance transformation — replacing an untracked, email-driven process with one that was fast and traceable end to end.
~96% Reduction in per-request intake & setup time
2 hrs → 5 min Per-request handling, before and after
10–15 Change requests processed per business day
181 Process models authored during the S/4HANA transformation
Before — legacy state
- 01Requests submitted ad hoc by email
- 02Manual routing across multiple owners
- 03Required fields and attachments missing or inconsistent
- 04No status visibility for requestors
- 05No traceable record from request to close-out
After — redesigned flow
- 01Standardized intake form — required fields and attachments enforced
- 02Forms, email, SharePoint, Lists, and Planner connected into one flow
- 03Role-based routing with notifications and clear disposition
- 04Every request tracked from submission to close-out
Designed and configured end to end — from process discovery through rollout.
The workflow replaced fragmented email coordination with a governed, traceable process across 10–15 requests a day. I scoped and delegated the work for the analyst alongside me as well as my own.