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Knowledge management

Knowledge-management operating model & KNOCK

Versant Media · Knowledge Management Business Analyst (contract) · 2025–2026

Built the knowledge-management operating model and the KNOCK toolset from scratch for eight Operations & Technology groups and 38 subgroups at Versant Media — discovery, structure, governed migration, and an AI agent for the steady state.

8 groups · 38 subgroups Scope of the operating model
5 stages The Lumi readiness model I designed — Dreaming to Exemplary
Metadata only The AI scan is scoped never to read document contents
Built & demoed Prototyped end to end on my own team
  1. 01

    Discover & structure

    Made a complex org legible

    Resolved an unconventional media-tech structure into a verified map of teams, functions, and champions, and cleaned up the shared sites that had drifted into disorder — roughly two working sessions per team.

  2. 02

    Assess

    Designed the Lumi readiness model

    A five-stage scale, Dreaming to Exemplary, that made every team’s progress toward a governed knowledge state visible at a glance and gave the program a shared language.

  3. 03

    Migrate

    A governed move, not a free-for-all

    An AI-assisted inventory of each site (metadata only), reviewed and approved by the team’s own champions, then an automated relocation of every asset to its right home. Prototyped end to end on my own team.

  4. 04

    Operate

    Built KNOCK for the steady state

    An AI agent that lets anyone create or update knowledge in the right shape: it enforces the fields that matter, routes the draft for approval, and files it in an access-controlled, governed library — and it never fills in what it hasn’t been told.

The Lumi readiness model
  1. Dreaming
  2. Collecting
  3. Organizing
  4. Ready
  5. Exemplary

Built end to end and demoed the full cycle on my own team's knowledge.

I was preparing the other groups for the same steps — and building out the dashboards and metrics — when the project was deprioritized before wider rollout. Versant retained the KNOCK agent and codebase to continue internally. The problem it kept surfacing is what led me to build All Clear, a commercial product that solves it in a more sophisticated way.

The build A governance register, a champions model, the Lumi framework, an AI scanning and migration workflow, and the KNOCK agent — plus the Slack and intake structure that kept eight groups moving in parallel. Happy to walk through any of it.

Have a messy problem? Let's find the first clear move.

Let's untangle it