Warner Music Group · Delivered workflow
Move a request from intake to closure
I built a Microsoft 365 workflow connecting the request, records, tasks, updates, and closure.
Delivered result ≈96% less setup time
Explore the case The experience. The thinking. The evidence.
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Business Analysis & Transformation
Processes, requirements, workflow improvement, and delivery through change.
Warner Music Group · Professional experience
Make the steps, owners, and controls clear
I identified gaps, proposed the flow, and validated models, policies, and control links with process owners and subject-matter experts.
Work authored 181 process models
Explore the case Experience-based work sample · Illustrative method
Turn a business need into a tested rollout
My approach connects discovery, business rules, acceptance checks, and preparation for the people using the system.
Method demonstrated Discover → test → adopt
Explore the case Warner Music Group · Professional experience
Find the bottleneck and prioritize the fix
I joined hypercare calls, reviewed issue logs, investigated potential workarounds, and worked with stakeholders on improvements.
Issues co-assessed and triaged 124 issues / 3 months
Explore the case Knowledge & AI Enablement
Find the sources, establish ownership, and test useful ways to improve the work.
Versant Media · Professional experience
Give scattered knowledge a clear home
I met the teams, mapped sources and champions, established repository practices, and tested human-reviewed changes.
Discovery scope 8 groups / 38 subgroups
Explore the case Governance & Quality
Connect requirements to responsibilities, controls, and evidence.
News Corp · Professional experience
Keep access aligned when people change roles
I mapped identity lifecycles, requirements, dependencies, exceptions, responsibilities, and control points with stakeholders.
Program scope supported 250+ SOX applications
Explore the case AST Bearings · Professional experience
Make everyday records useful audit evidence
I worked across the quality system, controlled documents, operational reporting, corrective actions, training, and audit preparation.
Audits supported 4 ISO audits
Explore the case Product & Delivery
See how I turn a business problem into requirements and a testable product.
GOBBLE / Independent project · Product ownership example
Improve a product through user feedback
I owned the idea, prioritized usability over a sound enhancement, directed AI-assisted updates, and tested the changes on my phone.
Product testing participation 8 testers
Explore the case All Clear / Independent project · Private prototype
Turn a knowledge problem into a product
I defined the product problem, requirements, workflows, and acceptance criteria, then built a private prototype with AI coding assistance.
Product work Problem → requirements → prototype
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